Shipping Policy
At ROXORA, we believe that beauty should be kind—kind to the planet, kind to all beings, and above all, kind to yourself. We are more than a press-on nails brand; we are a celebration of self-love, peace, and sustainable luxury, designed for women who choose to prioritize their joy every single day.
Our mission is simple: to create stunning, high-quality press-on nails that empower you to express your unique style, without compromising our planet’s health or the values of peace we hold dear.
Here’s everything you need to know about our shipping process:
1. Processing & Handling Time
Standard Orders: All orders are processed and prepared for shipment within 3-5 business days after payment confirmation (excluding weekends and holidays).
Custom Orders: For custom or personalized nail orders, the processing time will be extended based on the complexity of your request. We will provide you with a specific timeline via email once your custom order details are confirmed.
2. Shipping Options & Rates
We offer two convenient shipping methods at checkout:
1) Standard Shipping:
FREE for all orders over $59.
A flat rate of $7.99 applies to orders under $59.
2) Express Shipping:
A flat rate of $14.99applies to all orders, regardless of the order value.
3. Estimated Delivery Time
Standard Shipping: Delivers within approximately 12-15 business days after shipment.
Express Shipping: Delivers within approximately 3-7 business days after shipment.
Please note: Delivery timeframes are estimates. Customs clearance procedures, international transit factors, or local postal efficiency may cause delivery delays beyond our control.
4. Customs, Duties & Taxes
ROXORA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on our website or through the courier’s tracking system.
6. Returns & Damaged Items
We want you to be completely satisfied with your purchase. Due to hygienic reasons, we do not accept returns for change of mind or incorrect sizing. However, if you receive a damaged or incorrect item, please contact our customer service team within 30 days of delivery to initiate a replacement or refund process.
7. Contact Us
If you have any questions about your order or our shipping policy, please don’t hesitate to contact our customer service team. We are here to help!